Policies

COVID-19

While under State Emergency, all clients and staff must wear a mask for the entirety of their time at Ecosse Salon. All staff and guests will have their temperature checked upon arrival and will be turned away if they have a fever (higher than 100.4). Staff and guests must wash their hands prior to beginning services and are encouraged to use freely available hand sanitizer while in the salon.

Arrival

Please arrive at least 5 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage and preview a possible new look in our various fashion magazines.

Late Arrivals

To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. We will always do our best to accommodate our guests however, we can only do what we can with the time available.

Cancellations and No-shows

Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24 hours’ notice will be subject to a charge of 50% of the service fee. No-show reservations are subject to a cancellation fee of 100% of the service appointment.

Children

Ecosse Salon welcomes all well-behaved children. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children.

Guarantee

Ecosse Salon stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for two weeks from the date of service.

Payment

Ecosse Salon Accepts Visa, MasterCard, Discover, American Express, cash and checks for payment of services and products.

Returns

Ecosse Salon proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Ecosse Salon, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) and extensions are final. No returns and no exchanges.

Tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.

Color Formulas

All hair color formulas are the intellectual property of Ecosse Salon.